By Steve Holt, Opinion Editor
The ACU computer network suffered two serious problems Tuesday morning, one of which was widespread but random and the other causing difficulties with login passwords.
The glitches were not related but occurred almost simultaneously at about 7:30 a.m. Tuesday, said Bob Nevill, director of computer and network services.
This affected several morning computer-based classes and labs, including Dr. Terry Pope’s Financial Theory class in the College of Business Administration computer lab
“This made it difficult because we couldn’t do anything,” said Pope, associate dean of the College of Business Administration. “We were able to work around it, but it created an inconvenience.”
Nevill said the first he heard of the problem was at 8:30 a.m., and both problems were fixed by noon Tuesday.
He said one of the problems involved many on campus computers not recognizing login passwords or allowing access to folders and network services.
Nevill described the problem as rare and said technicians had to rebuild many people’s personal password settings.
“We are working on finding a long-term solution to this problem,” Nevill said. “I’d be surprised if anyone saw that problem again this semester.”
At the same time, many students ran into problems when uploading documents to class drop boxes on my.acu.edu. This glitch was a first-time problem caused by corruption in the database and “should not reoccur,” Nevill said.