By Jaci Schneider, Copy Editor
Team 55 technicians are staying busy this semester by keeping computers on campus updated and free from viruses.
Before students can get onto the ACU network, they much register their computers with Team 55 by filling out a form that appears as soon as they try to get online. By filling out the form, the students’ computers are registered on the network and can be searched for viruses and kicked off the network and the Internet, if problems are found, said Josh Tooley, Team 55 manager and graduate student.
Team 55 left on-campus students CDs and res-net guides to help them get started with their computers. They make house calls to any on-campus student with computer problems and will accept the computer of any registered student to be worked on in the office, Tooley said. But before calling Team 55, he advises students to look through their guides and check out the Team 55 Web site at www.acu.edu/technology/team55.html.
If a student does need Team 55 to look at a computer, Tooley said it could up to a week to be fixed.
“If they get them in early on in the semester, we can sometimes get them out in 24 hours,” he said.
Traffic in the Team 55 office have decreased since the Depot opened up in the Campus Center, allowing the staff to focus on computers.
“There’s not as much constant traffic,” Tooley said. “It allows us to focus more on technological services than in the past.”
So far this semester, Tooley said things have gone pretty well as far as viruses in the network.
Tooley advises students to visit the Team 55 Web site to download virus and spyware updates. If a computer on campus does get infected with a virus, network administrators will immediately kick the computer off the network and notify the owner of the problem.
“At the beginning of the year that can be quite a big problem,” Tooley said.
Another problem that can occur is when students plug their own routers into the network, Tooley said.
“If a student plugs a misconfigured router into a computer, lots of students can lose access,” Tooley said.
Tooley said students can call Team 55 for several reasons: for network access, their voicemail and for troubleshooting their computers.