One of the main apartment complexes that houses university students, The Arch, changed management companies and owners over the summer. The Arch was rebranded as The Grand at Buffalo Run. Residents say the change in management has created communication issues regarding move in.
Front desk officials at The Grand said a new manager was hired to begin on Aug. 20. She did not respond to a request for an interview.
Maya Padilla, senior theatre major from Fort Worth, is working as a Wildcat Week leader. She reached out to The Grand in May, asking if she could move in a week early. She was told she could, but when move-in time approached, she could no longer get a hold of the front office.
“They weren’t responding to my emails or calls,” Padilla said. “I called them every day for almost two weeks. It had basically become a daily routine.”
It wasn’t until the day before she was supposed to move in that the leasing office responded to her, letting her know when she could move in. But her problems did not stop.
She said the maintenance team took two days to get back to her about the condition of her apartment, and when she moved in, the space was not clean. Padilla said there was built-up grime on the air conditioning, and multiple odorous trash bags outside her door.
The rebranding has racked up multiple one-star Google reviews, with residents expressing similar frustrations with the lack of communication in the leasing office.
Joshua Loughren wrote, “The office is closed for hours at a time in the middle of the day. I have waited my entire lunch break, multiple days now, just for no one to show up and the office to still be closed.”
Claire Cash wrote a review explaining a similar problem.
“New management won’t fix my key,” Cash said. “I haven’t had access to my apartment for a full week, while the office closes when they aren’t supposed to with no notice.”
The leasing office told Padilla that during the change in management, The Grand lost access to its residential system and was operating on paper, which has been the reason for the issues.
